Task Analysis

Our product is meant for both the clients and the salesmen. So the we made a task analysis for both of these groups. The purpose of our task analysis was to inventories all the different options of our product. This is the result of our work:

Client

First of all the salesman needs an account. It is created with the help of the salesman. Now the product can be used. Once the client is logged in, the main menu will appear. Here is an inventory of the options that the client will come across:

Ordering

Here the client generally knows what he wants, thus this option is mainly to make a new order.
• Product Selection
o Catalogue
 Alphabetical
 Categorized
o Configuration on basis of requirements and environment
o Scanning of found product to order
o Ordering history (Shortcut to order quickly)

Information

This will be the database of the store’s products. This section has an informative purpose, so the idea is that the client can just sit down in the coffee corner and read the different characteristics of each product. He will also notice that, every now and then, a new product is available.
• Product Selection
o Catalogue
 Alphabetical
 Categorized
o Configuration on basis of requirements and environment
o Scanning of found product to order
o New products (newsfeeds from Sigma)
o Special Offers

Direct Scanning (RFID)

This option is for the more impulsive client. He scans the products and then he decides whether to read the datasheet or to order it.
• Add to shopping cart
• Special offers
• Product suggestions

Configuration

This option is for the painter that looks for a certain product that works under special conditions. So the client knows what properties he wants, but doesn’t know which product has those properties. By filling in the screen with these properties and pressing search, a list of possible products will appear.
• Weather conditions
o Inside or outside job
o Temperature
o Windy, sunny, rainy...
o Colour
o Size (number of litres for each bucket)
o Minimum number of layers needed
o Needs to fill holes, or not
o UV resistant
o Chemical base (mostly regarding laws and safety)
• Read list
o Select product

Shopping Cart

This replaces the standard paper order form. All the products that were added here are shown in the list. There also is a shortcut to see previous orders and add them directly to the order list. This saves some of the client’s precious time because he doesn’t have to look for the product in the store or in the digital catalogue.

Special offers

Whenever a new product arrives in the store, the client might not notice it and even then, he won’t know what is new about it. The special offers option is made to increase the client’s awareness. At the same time, the client can see if a certain product is less expensive. This is kind of like the advertisement corner of the store.

Catalogue

The catalogue is a database of everything that is within the store: the ladders, protective gears, the brushes, the paint and even the colour assortments. The client can search for the item trough it’s category or the list, by alphabetical order.

Order History

This is a log of all the previously bought items. You can select any product to then add it in the shopping cart.

Shortcuts

It also should be noted that the client can always return to the previous page and that a shortcut should be available at all times for these options: shopping cart, ...

Salesman

The salesman can do the same things as the client but since he is one of the store’s employee, he has a few more options. The salesman has a different main menu as he logs in.

Information

The employee is like a walking database of the store’s products. So this button redirects the salesman to the previously mentioned “Information” menu.
• New products (newsfeed from Sigma)
• Product Selection
o Alphabetical Categorized order
o Configuration on basis of requirements and environment
o Scanning of found product to order

Overview current customers

To increase staff efficiency, the salesman can see where a client is and at the same time, see what he has in his shopping cart. Since the client has a unique account, the salesman can also see previous purchases. This way, the employee knows what to expect out of the client.
• See names current customers+ colours of device
o Shopping cart contents
 Suggestions based on products
 Price negotiation
• Payment
o Print bill for customer
o Send to back office

Add customer to database

Whenever a new client comes in, he doesn’t have a RFID card to identify himself. That is where the employee comes in to help the client make a new account. This can be done with our product.
• Add customer information (e.g. Name, address, company, bank etc.)
o Scan new RFID card for customer
o Give RFID card to customer